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Terms &
conditions

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER, AS APPLICABLE, AND IS PUBLISHED IN ACCORDANCE WITH THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURE.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, OR USING www.sodionfuel.in OR ANY ASSOCIATED PLATFORMS (“WEBSITE”), OR AVAILING ANY PRODUCTS OF Jennifer Kalai Selvi, sole proprietor, trading as Sodion (“Sodion”, “Company”, “we”, “us”, or “our”), YOU AGREE TO BE BOUND BY THESE T&C.

01

Eligibility to Use the Website

Only persons who can legally enter into contracts under Indian law may use the Website. If you are a minor, use of the Website must be through a parent or guardian who takes responsibility for your actions on the Website. If you are using the Website on behalf of an entity, you represent that you are authorised to bind that entity to these T&C.

02

Amendments

We may amend these T&C at any time without prior notice. Any changes will be posted on this page with an updated Last updated date. Your continued use of the Website after such changes constitutes your acceptance of the revised T&C.

03

Product Terms

  • Sodion products are intended for personal use only. Resale, redistribution, or commercial use of the products without our prior written permission is prohibited.
  • Prices and product availability are subject to change without notice.
  • Product descriptions, images, and packaging shown on the Website are indicative and may vary slightly from the actual product.
  • Sachets are sold as part of a box and are not intended for individual sale.
04

Communication Consent

By providing your contact details, you consent to receive communications from Sodion via SMS, email, WhatsApp, or phone calls relating to your orders, offers, and updates even if your number is registered under DND/NCPR since you have solicited such communication by using the Website.

Opt-Out Options:

  • Use the unsubscribe link included in our marketing emails.
  • Email us at hydration@sodionfuel.in.
  • Write to us at: Jennifer Kalai Selvi, sole proprietor, trading as Sodion (“Sodion”, “Company”, “we”, “us”, or “our”), No. 79, Ananda Velu Street, Perambur, Chennai – 600011, Tamil Nadu, India.
05

Intellectual Property

All content on the Website including the Sodion name, logo, branding, product designs, packaging, text, graphics, and images is the proprietary property of Sodion or its licensors. Unauthorised use, reproduction, or distribution of this content is strictly prohibited.

06

Account Usage

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account details. Please notify us immediately at hydration@sodionfuel.in if you become aware of any unauthorised use of your account. Each user may maintain only one account.

07

Content and Third-Party Links

The Website may contain links to third-party websites or services, including our payment gateway partner. We are not responsible for the content, accuracy, or practices of such third parties, and your use of any linked website is at your own risk.

08

Acceptable Use Policy

You agree that you will not:

  • Interfere with or disrupt other users’ access to the Website.
  • Use the Website for any unlawful purpose.
  • Upload or transmit offensive, defamatory, or inappropriate content.
  • Attempt to breach the security of the Website or access data not intended for you.
09

Payment

We accept payments via UPI, debit cards, netbanking, supported through our payment gateway partner, Razorpay. All prices listed on the Website are inclusive of applicable taxes unless stated otherwise. Payment information is processed securely by Razorpay; Sodion does not store your full card, UPI, or bank account details.

10

Chat and Customer Support

Chat and messaging support (including via WhatsApp) is provided for basic order and product assistance. Abusive, commercial, or inappropriate use of this channel may result in your access being restricted.

11

Shipping and Delivery

  • Shipping charge of INR 50 is applicable on orders below INR 600.
  • Orders are typically delivered within 5–7 business days, depending on your location.
  • Delivery timelines may be affected by logistical delays beyond our control. You may request cancellation of a delayed order if it has not yet been shipped.
12

Order Tracking

Once your order is shipped, tracking details will be shared with you via email or WhatsApp, and may also be accessible through your account on the Website.

13

Warranty Disclaimer

Sodion products and the Website are provided on an as is and as available basis. To the extent permitted by law, we make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or accuracy of information provided on the Website.

14

Limitation of Liability

To the extent permitted by applicable law, Sodion shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products. Our maximum aggregate liability to you in connection with any order shall not exceed the amount actually paid by you for that order.

15

Indemnification

You agree to indemnify and hold harmless Sodion, its proprietor, and any associated personnel from and against any claims, losses, or liabilities arising out of your use of the Website, your violation of these T&C, or your violation of any applicable law.

16

Privacy

Please refer to our Privacy Policy, available on the Website, for details on how we collect, use, and protect your personal information.

17

General Provisions

  • Force Majeure: Sodion shall not be liable for any failure or delay in performance due to events beyond its reasonable control.
  • Termination: We reserve the right to restrict or terminate your access to the Website for any violation of these T&C.
  • Governing Law and Jurisdiction: These T&C are governed by the laws of India. Any disputes arising out of or in connection with these T&C shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
  • Assignment: You may not assign or transfer your rights under these T&C. We may assign our rights and obligations without notice to you.
18

Customer Support

  • Email: hydration@sodionfuel.in
  • Grievance Officer: Jennifer Kalai Selvi
  • Address: No. 79, Ananda Velu Street, Perambur, Chennai 600011, Tamil Nadu, India
  • Support Timing: Monday–Saturday, 10 AM–6 PM. Sunday: Holiday.

Thank you for choosing Sodion.