Last Updated: April 2026
At Sodion (sodionfuel.in), we strive to ensure our athletes are 100% satisfied. However, because our products are consumable health supplements, we maintain a strict policy to ensure safety and hygiene for all customers.
1. Cancellations
- Before Shipment: You can cancel your order within 2 hours of placing it for a full refund. Please contact us via WhatsApp or Email immediately.
- After Shipment: Once an order has been handed over to our courier partner (Shiprocket), it cannot be cancelled.
2. Returns
- Hygiene Policy: Due to the nature of hydration supplements, we do not accept returns once the product has been delivered, unless the product is damaged or the seal is broken upon arrival.
- Eligibility: To be eligible for a return/replacement, the item must be unused, in the same condition that you received it, and in its original packaging.
3. Damaged or Wrong Products
If you receive a damaged product or the wrong flavor:
- Please notify us within 48 hours of delivery.
- Requirement: You must provide an unboxing video or clear photos of the damaged/wrong item to our support WhatsApp or Email.
- Once verified, we will ship a replacement at no extra cost to you.
4. Refunds
- Approved Refunds: If a refund is approved (e.g., for a cancelled order before shipping), the amount will be credited back to your original payment method (UPI/Card) within 5–7 working days as per bank standards.
- Shipping Costs: Original shipping charges are non-refundable.
5. Returns Process
To initiate a claim, please contact our support team:
- Email:
- WhatsApp:
- Address: